Refund policy

Refund Policy

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Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Any item not in its original condition, that is damaged or missing parts for reasons not due to our error can not be returned.
Any item that is returned more than 30 days after delivery can not be refunded.

Custom orders are not eligible for Return unless they have been received broken or if I have misrepresented your item(s). Should you receive a custom order you wish to return, please contact me. Multiple items requested for weddings are considered Custom Orders. If you are unsure please ask prior to purchase.

Are the buyer's responsibility and you must insure the item to cover you for loss or damage while in transit. Delivery Confirmation is strongly suggested.
My Naptime Jewelry cannot accept responsibility for any item that is returned until it is in our physical possession.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and full refund (*excluding shipping and handling*) will be issued to your credit card or original method of payment, within within 24-business hours of receipt (does not include Sundays & Postal Holidays).

Please ship returns to:
Naptime Faith & Life Gift Shop
2168 3rd St.
White Bear Lake, MN 55110

Late or missing refunds:
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at michelle@mynaptimejewelry.com.

Sale items
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at michelle@mynaptimejewelry.com and send your item to:
Michelle Stangl
2574 Roth Place
White Bear Lake, MN 55110

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping:
To return your product, you should mail your product to:
Naptime Faith & Life Gift Shop
2168 3rd St.
White Bear Lake, MN 55110

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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